patient

services



improving

access

Evening
and Weekend
GP service

There are two ‘out of hours’ access hubs in Barking & Dagenham which enable patients to be seen after the surgery closes.

A minimum of two local GPs work at each access hub and patients are offered a booked appointment during the evening or weekend. Please note only Barking Hospital is open at weekends.

If you would like to see a GP over the weekend at one of our hubs, you may prefer to pre-book your appointment from Thursday onwards.

Patients from all over the borough are seen at one of two locations. The call centre staff offer the patient the most convenient hub although the patient has the choice of either site.

how to book

Patients can book an appointment by calling:

020-3770 1888

Booking times are:

Monday to Friday: 14:00-21:00
Saturday: 09:00-17:00
Sunday: 09:00-16:00
Bank Holidays: 09.00-15.00 ​

Experienced call handlers are ready to take your call

Opening times are:

Monday to Friday: 18:30-22:00
Saturday: 08:00-20:00*
Sunday: 08:00-20:00*

*Barking Hospital Only



patient engagement

group (PEG)

Patients - We want to hear from you! Together First are hoping to launch a Patient Engagement Group (PEG) and are requesting for your involvement. For those of you who may not be familiar with the role of the PEG, these are now becoming very popular as they provide valuable feedback on how services are doing. They help identify and prioritise areas for improvement, however, they do not get involved with individual grievances. In an ideal scenario patients on the PEG would be as close to a fair representative of the patient population as possible so that all patients have their needs and opinions considered. In some cases, PEGs take the format of nominating a Chairperson and Secretary to Chair the meeting and record minutes. In other cases, PEGs chose to provide feedback virtually only via email and surveys only and therefore they don't attend meetings. As the Group is run by the patients this is your opportunity to decide how you would like it to be run.

Areas that we would particularly like feedback on is communication, to understand if we are doing this effectively. For example, is information presented in a way that is understood by all or do patients require information presented to them in a different way, such as large print /braille etc. Additionally, patients may have impaired hearing or may not be aware of translation services available to them. It is also important that we ensure patients are aware of how data is used and that system are in place to establish and respect their preferences for sharing information with partners, family members and/or carers. If you want to get involved and share your views, click on the email address below and leave us your contact details and we will get in touch:

Send an email to together.first@nhs.net


complaints

& suggestions

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